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How to Choose a NetSuite Implementation and On-going Services Team

How to Choose a NetSuite Implementation and On-going Services Team


How to choose the right NetSuite Implementation team & On-going NetSuite services team for your business


Buying and implementing an enterprise resource planning system such as NetSuite is a business-changing decision.


Consolidating and migrating data, implementing unique business processes, training staff on a new system and finally, the go-live—each step of the process is as important as the ones that come before and after it to ensure the business launches successfully on NetSuite.

After the sales process, in which NetSuite was purchased from NetSuite directly, or through the partner channel, there is an additional choice in implementation. No matter the point of purchase for NetSuite ERP, the implementation is another sales cycle—and choosing the right implementation team is critical to the success of the go-live and achieving return on investment sooner.


How to Avoid Common NetSuite Challenges:

As NetSuite continues to gain popularity, an increasing number of businesses are turning to NetSuite implementation teams for their expertise. From "job shops" in the US and overseas to direct NetSuite services, these teams are taking on a multitude of NetSuite implementations. Some of these consultants may be operating with knowledge of basic code and the basic functionalities of the system, but without the proper business acumen or understanding of best practices for NetSuite and general business processes.

Whether the NetSuite implementation is done in-house, by a partner, or a combination of both—an understanding of your business requirements as it relates to the NetSuite platform is key.


When partnering with a NetSuite implementation team, it is crucial to choose seasoned and experienced professionals who can guide you through every step of the process. Opting for a reputable partner can save you both time and money, as they prioritize your business's needs over unnecessary additions. Working with knowledgeable associates from the pre-sales phase all the way to go-live ensures a smooth and successful implementation. Avoid the pitfalls of inexperienced salespeople who may prioritize extra modules and costs over what is truly beneficial for your business.

Signing onto the wrong NetSuite package, having too many modules or incorrect modules and poorly planned implementation timeframe are all common mistakes that can cost a business time and money in the long-run. Be cautious of promises to quickly implement a sophisticated ERP platform within a few weeks or at a low cost; this could lead to a unsuccessful go-live.

Tips for NetSuite Implementation Support and Success:

Choosing the right NetSuite implementation and on-going services team for your business is crucial for a successful deployment and long-term support. Here are our top tips to ensure success:

1. Assess your business needs:
Before selecting a NetSuite implementation partner, evaluate your specific requirements and goals. Consider factors such as industry expertise, scalability, and integration capabilities.

2. Look for experience and expertise:
Partner with a NetSuite Solution Provider that has a proven track record in implementing and customizing NetSuite for businesses similar to yours. An experienced team will have in-depth knowledge of NetSuite's capabilities and best practices.

3. Consider on-going support:
Implementing NetSuite is just the first step. Look for a partner that offers comprehensive support services to ensure the smooth running of your system post-deployment. This includes regular maintenance, troubleshooting, and assistance with future enhancements.

4. Evaluate customer satisfaction:
Read reviews and testimonials from other businesses that have worked with the NetSuite implementation partner you are considering. Look for positive feedback regarding their customer service, expertise, and responsiveness.

5. Seek flexibility and scalability:
Your NetSuite implementation partner should understand your business's growth plans and be able to customize the system accordingly. They should have the expertise to adapt NetSuite as your business evolves and offer scalable solutions for future needs.

6. Transparent pricing model:
Ensure that the NetSuite implementation partner provides clear and transparent pricing information. Look for partners that offer flexible pricing options, such as pay-as-you-go or no upfront costs, to align with your budget.

7. Local support:
Working with a United States-based team can provide several advantages, including better communication, faster response times, and a deeper understanding of local regulations and business practices.

Learn More About Protelo's Support Options


Ten Most Common Reasons for an Incomplete or Failed NetSuite Go-live:


1. Project is over budget or over timeline.

 2. End-user acceptance is low, or users are not trained properly.

3. Go-live was pushed prematurely or without proper processes in place.

4. Gap analysis and pre-project work sessions were not done. 

5. Best practices for configuration and set-up were not followed.

6. The wrong package or modules were selected in the sales cycle.

7. The project team in-house, or hired, is not implementing properly.

8. Code, integrations, development, and customizations were botched.

9. Lack of communication between key departments like finance, warehouse, and sales.

10. Data cleanup and other administrative preparation was not performed before migration.

Why companies choose to work with Protelo

NetSuite Experts Here For Your Business

Protelo business consultants have deep experience—an average of 15+ years each—across industries and verticals such as wholesale distribution, manufacturing, services, and more. We strive to become a trusted extension of your company and invested in your success.

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Protelo is a top NetSuite partner and reseller, passionate about delivering the best NetSuite implementation and services possible! Our highly trained team is here to help guide you through the entire NetSuite implementation process. 

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