As of July 2026, Oracle NetSuite has introduced NetSuite AI Units, a new global framework for measuring and managing AI usage across eligible AI capabilities.
For most customers, NetSuite AI Units are included with eligible user licenses at no additional cost. This update gives organizations greater visibility into AI adoption and provides a consistent way to manage usage as more AI-powered features become available within the NetSuite platform.
If you're wondering what NetSuite AI Units are, how they work, and what this update means for your business, here's what you need to know.
What Are NetSuite AI Units?
NetSuite AI Units are a standardized way to measure usage across eligible AI capabilities within NetSuite. Rather than tracking AI usage by individual users or individual features, AI Units are allocated through eligible user licenses and pooled at the account level. This allows organizations to use AI capabilities where they provide the most value without managing separate allocations for each user.
NetSuite AI Units are consumed when eligible AI capabilities are used to generate content, provide insights, automate tasks, recommend actions, or support business workflows. The amount of AI Units consumed depends on the specific AI capability and the complexity of the request.
The AI Unit framework helps businesses better understand AI consumption and plan for future adoption as they incorporate more AI-driven automation and insights into their NetSuite environment.
Are NetSuite AI Units Included with My NetSuite License?
For most customers, yes. NetSuite AI Units are included with eligible user licenses at no additional cost. Customers can begin using their included AI Unit allocation, monitor adoption, and purchase additional AI Units only if their usage exceeds the available allocation.
AI Units are allocated based on eligible user licenses and subscription terms. Existing customers receive AI Units based on the remaining months of their current subscription term, while new eligible license purchases receive AI Units provisioned upfront for the length of the subscription term.
How Do NetSuite AI Units Work?
Eligible user licenses receive AI Units, which are combined into a shared account pool. This gives organizations flexibility to distribute AI usage based on business priorities rather than limiting usage to specific users or departments.
For example, a finance team may use AI-powered capabilities more frequently than another department. With pooled AI Units, organizations can apply AI resources where they deliver the greatest business impact. This approach allows businesses to start with the AI capabilities included with their subscription, experiment with new AI functionality, and expand adoption over time while maintaining visibility into usage.
Each Sandbox and Development environment also includes its own dedicated NetSuite AI Unit pool, allowing organizations to test, develop, and explore AI capabilities without affecting production usage.
Do Customers Need to Purchase Additional AI Units?
Most customers will not need additional AI Units immediately.
Additional AI Units are available for organizations that expand their use of AI capabilities beyond the allocation included with eligible licenses. This provides flexibility for businesses that want to scale their AI adoption as their needs grow.
Which NetSuite Products Use AI Units?
NetSuite AI Units apply to eligible generative AI capabilities across the NetSuite platform. However, not every AI-enabled feature consumes AI Units.
Examples of NetSuite capabilities that may consume AI Units include:
- Ask Oracle
- Narrative Insights
- Prompt Studio
- Text Enhance
- SuiteScript generative AI workflows
- Transaction Matching Assistant
Actual AI Unit consumption varies depending on the capability being used and the complexity of the request. Customers should review individual feature documentation to understand whether a specific AI capability consumes AI Units.
How Can Customers Monitor AI Unit Usage?
NetSuite provides visibility into AI Unit allocation and usage so administrators can understand how AI resources are being consumed.
Customer administrators can view AI Unit information through:
Setup > Company > View Billing Information
Usage reporting helps organizations monitor AI adoption, plan future AI initiatives, and determine whether additional AI Units may be needed.
Need Help Understanding NetSuite AI Updates?
As NetSuite continues to enhance its AI capabilities, staying informed about platform updates can help organizations make the most of their ERP investment.
Whether you're evaluating NetSuite AI features, exploring automation opportunities, or optimizing your current NetSuite environment, Protelo's experienced NetSuite consultants can help you understand the latest enhancements and develop a strategy aligned with your business goals. Contact Protelo to learn how you can maximize your NetSuite investment.
Protelo’s experts can help with NetSuite projects such as:
- NetSuite Customizations, Development, and Integrations
- NetSuite Reporting, Analytics and Saved Searches
- NetSuite Business Process Optimization
- NetSuite Performance Optimization
- NetSuite Training & ACS Alternatives
Get On-Demand NetSuite Support Today!
