Everything You Should Know About AI in NetSuite

With NetSuite’s AI-driven capabilities, businesses can work smarter, and make faster, data-backed decisions to stay ahead of the competition.

AI is transforming how businesses interact with their data, offering real-time insights that enhance operational efficiency, reduce costs, and unlock growth opportunities. As organizations continue to adopt cloud-based solutions, NetSuite’s new AI features are streamlining workflows and boosting productivity across industries.

In this article, we’ll explore the significant impact of AI in NetSuite, how the latest innovations are reshaping operations, and how businesses are leveraging these advancements to stay competitive. You’ll also discover why adopting an AI-powered ERP system is becoming essential for companies aiming for long-term success.

As of July 2026, Oracle NetSuite has introduced NetSuite AI Units, a new global framework for measuring and managing AI usage across eligible AI capabilities.

For most customers, NetSuite AI Units are included with eligible user licenses at no additional cost. This update gives organizations greater visibility into AI adoption and provides a consistent way to manage usage as more AI-powered features become available within the NetSuite platform.

If you're wondering what NetSuite AI Units are, how they work, and what this update means for your business, here's what you need to know.

The Impact of AI in NetSuite

NetSuite’s AI advancements, now embedded within its cloud ERP system, are revolutionizing workflows and business intelligence. With the latest 2025 NetSuite updates, AI integration spans multiple functions, enhancing efficiency, usability, and decision-making to help businesses gain valuable insights and maintain a competitive edge.

Introducing RightInsight AI for NetSuite

Imagine asking any business question and instantly revealing the answer—straight from any saved search in NetSuite.
No filters. No digging. No tech skills required. Built by Protelo’s NetSuite experts, RightInsight AI brings game-changing, natural language search to your data.

It’s the fastest way to transform saved searches into actionable insights without touching a formula. This kind of AI-driven functionality isn’t available anywhere else in NetSuite—or on the market today. If you can think it, you can ask it right inside NetSuite. Try it FREE today for 30 days!

Use RightInsight AI to:
• Search across all saved searches in seconds
• Analyze trends by region, rep, or product
• Detect anomalies during financial close
• Track deferred revenue, risks, and bottlenecks
• Uncover hidden sales opportunities

Learn More About RightInsight AI for NetSuite

The Latest AI Features in NetSuite

AI-Powered NetSuite Expert in SuiteAnswers: Utilizing retrieval augmented generation (RAG) technology, this feature provides quick and precise answers to user queries, enhancing productivity and reducing time spent searching for information.

SuiteAnswers in 2025.1 update

NetSuite Prompt Studio:
Refines the quality of AI-generated content by letting admins tailor Text Enhance prompts for specific records and fields.

NetSuite is continuing to introduce AI in small increments, with bigger things planned down the road. Currently they've released "prompts" which are similar to "Custom GPTs" or "Gems" if you've worked with ChatGPT or Google's Gemini respectively.

NetSuite Prompt Studio

Account Setup & Maintenance:

The AI Preferences page enables users with the Administrator role to manage settings for:

Text Enhance (page was removed)
Prompt Studio
SuiteScript

AI Preferences at Setup > Company > AI > AI

AI has also been incorporated into SuiteAnswers, attempting to answer your question without needing to sift through individual help pages.

NetSuite Analytics Warehouse AI Assistant:
This tool allows users to request insights in natural language, generating dynamic visual data representations. For example, asking, "What were our top-selling products last month?" can instantly produce an informative chart.

NetSuite Narrative Reporting AI: By analyzing transactional data, this feature automates financial reporting, generating comprehensive and contextual narratives. This automation ensures consistency and accuracy in reports, freeing financial teams to focus on strategic analysis.

SuiteScript Generative AI API: Designed for developers, this API enables the integration of AI into custom applications, enhancing system flexibility and allowing businesses to tailor functionalities to their specific needs.

NetSuite CPQ AI Assistant: This assistant streamlines sales processes by offering real-time, AI-driven product configuration and pricing recommendations, reducing errors and accelerating the sales cycle.

The AI Advantage: Tangible Benefits for Your Business

AI-powered optimization minimizes waste and inefficiencies, leading to significant cost savings. A recent survey by Gartner found that businesses using AI in their ERP systems reported an average cost reduction of 22% in supply chain management alone. This kind of optimization can be crucial for maintaining competitiveness in today's fast-paced market.

Get NetSuite On-Demand AI Support, Training, and Customizations Today

Recent AI Enhancements in NetSuite

NetSuite continues to evolve its AI capabilities, introducing features that address specific business challenges:

AI-Driven Pricing Tools: Since February 2025, Oracle has enhanced NetSuite with AI tools designed to streamline complex pricing tasks. These tools include a chatbot interacting with customers to understand their requirements and generate accurate price quotes. This functionality particularly benefits businesses offering customizable products, as it accelerates the sales process and reduces operational costs. (REUTERS)
Enhanced AI Integration: Collaborating with AI partners like Cohere, Oracle has integrated advanced language models into NetSuite, enhancing features such as the AI-powered NetSuite Expert in SuiteAnswers. This partnership enables more sophisticated natural language processing capabilities, improving user interactions and information retrieval. (REUTERS)
Focus on Task-Specific AI Applications: Unlike competitors developing general-purpose AI assistants, Oracle's approach with NetSuite emphasizes integrating AI into specific tasks. This strategy ensures that AI enhancements directly address common business processes, leading to immediate efficiency and user experience improvements. (REUTERS)

AI is Transforming NetSuite Today

AI is becoming an integral part of the NetSuite platform. From intelligent automation to predictive insights, Oracle continues to expand AI capabilities that help organizations work smarter and more efficiently.

Advanced Natural Language Processing:

NetSuite is investing in conversational AI experiences that make interacting with ERP data more intuitive. Users can increasingly retrieve information, generate reports, summarize insights, and complete tasks using natural language, making the platform easier to use and reducing time spent navigating complex menus.
Enhanced Predictive Analytics:

AI-powered analytics will continue to deliver deeper business insights and more accurate forecasting by analyzing trends, historical data, and operational patterns. These capabilities help organizations identify risks, uncover opportunities, and make faster, data-driven decisions with greater confidence.
Expanded AI Integration:

Oracle continues to embed AI across the NetSuite platform, extending intelligent capabilities into financial management, CRM, inventory management, planning, ecommerce, customer service, and supply chain operations. Rather than existing as a standalone tool, AI is becoming a core part of everyday ERP workflows, helping businesses automate routine tasks and improve productivity.
Intelligent AI Assistants:

As NetSuite AI evolves, businesses can expect more intelligent assistants that provide contextual recommendations, automate repetitive work, and support users throughout their daily tasks. These AI-powered experiences are designed to enhance productivity while keeping users in control of critical business decisions.

NEW: NetSuite AI Advantage Program

Looking for a proven partner to help bring AI innovation to your ERP? You’ve found the right team. Protelo helps NetSuite users unlock measurable business impact through intelligent automation, AI-powered insights, and smarter decision-making.

Whether you're evaluating AI opportunities, launching your first use case, or scaling enterprise-ready AI across NetSuite, our consultants provide a practical roadmap for adoption. From data readiness and strategy to implementation, optimization, and user enablement, we help you deploy AI responsibly, efficiently, and with a clear focus on business value. Learn more about our new AI Advantage Program, delivering real business impact.

Businesses that embrace these advancements today will be better prepared to seize future opportunities and overcome challenges —and that’s why NetSuite is ahead of the curve.

Partnering with Protelo for AI-Driven Success

At Protelo, we specialize in helping businesses harness the power of AI in NetSuite. Our expertise ensures that companies can seamlessly adopt these technologies and maximize their benefits. Whether it's customizing AI features to fit your specific needs, training your team to leverage new tools, or continuously optimizing AI implementation for long-term success, Protelo is your trusted partner in AI-driven business transformation.

For more information about NetSuite, a Free Product Tour, or NetSuite custom pricing, contact Protelo today! Our NetSuite team has assisted hundreds of small, midmarket, and enterprise companies achieve their business goals.